• 77 Gifford Road, Dunsborough, Western Australia
    +61 (08) 9759 1117

Frequently asked questions

Is there a minimum night stay?
Yes, the following minimum night stay applies: 2 Nights – Non-Peak 3 Nights – Long Weekends 4 Nights – Easter 7 Nights – December & January School Holiday period
How far in advance can I book?
All Bookings are opened 11 months in advance. For Christmas PEAK school holidays (DEC/JAN) please contact reception for availability.
What are your payment terms?
A 30% deposit of the total cost is required to secure your reservation.
Final payment is required 14 days prior to arrival.
There is a 1% Service Fee on all credit card transactions.

A preauthorisation amount will be taken upon arrival as a bond security. This amount includes, but is not limited to, extra costs for excess cleaning if the house is not left in the condition it was found, damage or breakages, lost/misplaced keys, or if management are called out due to breach of terms and conditions by you or your guests (ie. noise, gatherings etc.)
What time is check in and check out?
Check in is from 3pm. Check out is by 10am. Late check out fees apply to any guest checking out after 10am unless a late check out has been approved by management. If you are arriving after 5pm, please contact Reception to arrange late arrival information to be sent to you so you can safely access your house.
Can I have an early check in or late check out?
Requests can be made on the day of arrival and will be subject to availability.
What happens if we are arriving late?
If you are arriving after 5pm, please contact Reception to arrange late arrival information to be emailed to you so you can safely access your house.

You will need to attend Reception the next morning to complete your guest registration.
Can we make a group booking?
Yes, but an extra Bond will be required, and management needs to be notified at time of booking.

If making a group booking, please be aware that you are not able to congregate or have parties or gatherings at the Resort even if all guests are staying at the Resort. This includes inside or outside at any of our properties.
Can the beds be split?
Some units feature king beds which can be made into twin share. If this is not requested 3 or more days in advance of your arrival day a charge of $40 will apply.
Can we have a party or gathering at the property?
No. Noise and music should not impact any other guests so noise levels should be kept respectful during the day and night. After 10pm you must move inside, shut all doors, and have any music turned down. If Management should be called due to noise complaints, you may be charged a callout fee and/or asked to leave the premises.

Should we receive multiple complaints regarding noise levels or disruptive behaviour, management have the right to evict guests and no refund will be given.
What are your opening hours?
Reception is open daily from 8:30am - 5pm.
Onsite managers are available for afterhours emergencies.
Do you have Wi-Fi?
Yes. Complimentary Wi-Fi is available within the resort for all guests. Sometimes factors out of our control will affect the signal you receive, especially during peak times.
Do you have baby equipment for hire?
Travel cots and high chairs are available to hire for $10 per item per stay. Unfortunately, we do not hire or supply stair/baby gates for any of the properties. If you bring your own, please be mindful that any damage caused to the property from the use of a stair gate is the responsibility of the guest and will be charged.

* Please note that we do provide standard travel cots that come only with a base without a mattress due to safety reasons
Are the houses self-contained?
All houses are well equipped with linen, bath towels, kitchen appliances and entertainment systems. Most also have Nespresso coffee machines. While we do provide a 'starter' pack for you which includes tea, coffee, a small amount of milk, soap and toilet paper. We don't refill these items, so if you are staying more than a few days you may need to restock. Additional top up items are available to purchase from Reception.
What should we bring for our stay?
We suggest you bring with you beach/pool towels, toiletries, coffee pods, food, drinks, and any other special items that you can't live without.
Do you provide daily servicing?
As our houses are fully self-contained and equipped with full laundry facilities, they will not be serviced, unless your stay is longer than 10 nights. For shorter stays, servicing can be arranged at an additional cost. Any servicing requests need to be arranged with Reception upon check-in.
Are you Pet Friendly?
Sorry, we do not allow pets of any kind at Regency Beach Club.
Can I cancel my booking?
Yes. Bookings cancelled 30 days or more prior to the arrival date will receive a full refund of your deposit.

Bookings cancelled within 30 days of arrival will forfeit the entire amount paid towards accommodation at that time. No shows or cancellations on the day of arrival will result in the entire payment being forfeited. We recommend all guests purchase travel insurance to cover any unexpected disruption to travel plans that may impact your stay with us. All booking amendments or cancellations must be received in writing from the guests via email.
Can I change my dates?
Yes, provided you give at least 30 days’ notice to amend your booking.
Can I book for Leavers?
Sorry, we do not allow any Leavers, with or without parents. If any Leavers related accommodation is booked, the full payment will be forfeited at time of check in and you will be asked to leave the resort.

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